Thank you for choosing Prime State.
Please review the following Terms & Conditions before subscribing to our
meal plans. By placing an order with us, you acknowledge and agree to the
policies outlined below.
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Meals are delivered daily
according to the delivery schedule selected during the subscription process.
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Any request to update your
delivery address or preferred delivery time must be submitted at least three
(3) working days in advance.
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Delivery services may be
unavailable during official public holidays.
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Orders may be fulfilled by
Prime State's delivery team or an approved third-party logistics provider.
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Delivery is currently available
within Riyadh City only.
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Requests to modify your meal
selections or cancel scheduled meals must be received at least three (3)
working days before the intended delivery date.
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Your subscription may be placed
on hold up to two (2) times per calendar month, with each hold not
exceeding one (1) week.
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Customers are responsible for
informing Prime State of any food allergies, intolerances, or dietary
restrictions before activating their subscription.
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To preserve the quality and
freshness of your meals, please refrigerate all items immediately after
delivery.
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To prevent any interruption in
your service, subscription renewals should be completed no later than three
(3) working days before your package expires.
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Weekly menu selections must be
finalized by 12:00 PM every Wednesday. If no selection is received
before the deadline, Prime State reserves the right to either place your
subscription on hold for the following week or automatically assign meals on
your behalf. While we will make every effort to accommodate late requests,
acceptance cannot be guaranteed.
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All prices are inclusive of VAT
and delivery fees.
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We accept payments via Visa
and Mastercard.
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All orders are non-refundable.
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Requests to freeze or cancel a
subscription must be submitted at least 72 working hours before the next
scheduled delivery.
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All online transactions are
processed through secure, encrypted payment gateways to ensure the protection
of your payment information.
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Our meals are prepared in
kitchens that handle ingredients such as nuts, dairy, eggs, gluten, soy,
seafood, and other common allergens.
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Although we follow strict food
safety procedures, we cannot guarantee an allergen-free environment and
therefore cannot accommodate severe or life-threatening allergies.
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By subscribing to Prime State,
you acknowledge these conditions and accept responsibility for reviewing
ingredient information before consumption.
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Prime State shall not be held
responsible for any allergic reactions or medical issues resulting from
undisclosed allergies or sensitivities.
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We are happy to accommodate
ingredient dislikes and exclusions whenever operationally possible.
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Ingredient removals apply only
to individual ingredients that can be separated from the meal.
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Ingredients that are
incorporated into sauces, marinades, fillings, or other prepared components
cannot be removed or substituted.
For any questions regarding your
subscription or our services, our customer support team is available to assist
you.
Phone:
+966 11 520 1673
Email: primestaterituals@gmail.com